Customer Care

Dealing with your profile supplier, should be like using a Swiss watch.
Service you can rely on, accurate, timely. It just happens with the minimum of fuss.

After all our business is dependent on the success of yours.

We strive to provide a high quality, consistent and reliable service to all customers, from the smallest customer to the largest equipment manufacturer.  Getting it right, first time, on-time makes for satisfied customers and a happy team.

Within the LaserTek "engine room" we have a highly advanced ERP (Enterprise Resource Planning) system which means that your requirements are quoted, scheduled, processed, shipped and invoiced on a common platform.

Our ERP enables us to react quickly to ever-changing demands in production.  In fact once you accept our quote the necessary part files are automatically generated and pre-programmed in our production schedule within a few minutes.  

Our quality management system incorporates systematic procedures throughout the production process to ensure a consistent product. 

We will be with you through thick and thin to ensure your requirements get the attention they deserve.